Why qlub?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We’re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E&, Shorooq & Mastercard we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East — and this is just the beginning. Over the past year, we’ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x! 

This is more than a job, this is a mission to transform qlub and power its growth, we’re building high-performing, diverse teams—and that’s where you come in!

The role

As an Account Manager at Qlub, you will play a key role in managing relationships with our clients, ensuring their success on the platform, and driving adoption of Qlub’s products and features. You will work closely with cross-functional teams and client stakeholders to maximize value for both our customers and Qlub.

What you’ll be doing

• Client Relationship Management: Build and strengthen relationships with Qlub’s clients, ensuring satisfaction and long-term partnerships.

• Growth & Retention: Support strategies that drive adoption, upselling, and retention to ensure ongoing revenue growth.

• Feature Adoption: Help clients successfully adopt new features and products, gather feedback, and share insights with the product team.

• Stakeholder Engagement: Engage with client stakeholders to align on goals, priorities, and opportunities for growth.

• Process & Efficiency: Follow account management best practices, use CRM tools effectively, and contribute ideas for improving customer experience.

• Cross-Functional Collaboration: Partner with Product, Sales, and Customer Success teams to deliver a seamless customer journey and quick issue resolution.

• Market Insights: Stay informed on industry trends and competitor strategies to provide valuable client recommendations.

What we're looking for

• 2–4 years of experience in account management, customer success, or a related role, ideally within SaaS, fintech, or technology.

• Proven ability to manage client accounts and deliver strong results in retention and growth.

• Strong communication, relationship-building, and problem-solving skills.

• Comfortable engaging with stakeholders and providing consultative support.

• Data-driven mindset with familiarity in CRM systems and reporting.

• Thrives in a fast-paced, high-growth environment with a proactive and results-oriented attitude.

• Entrepreneurial spirit—you want to contribute, take ownership, and have a real impact.

What we offer

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;

• Drive growth and tailoring of fast-evolving new products and features;

• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.