Why qlub?

Qlub is revolutionizing the dining experience with ultra fast, seamless payment solutions. Guests pay in seconds by scanning a QR code with no app download required.

From Pay-at-Table QR payments and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Even splitting the bill becomes effortless.

We help restaurants focus on what they do best, delivering great hospitality. By removing payment friction, we increase table turnover, improve operational efficiency, and boost profitability. Built-in analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We are a fast scaling fintech startup backed by Mubadala, e&, Shorooq and Mastercard. With $72M total fundraised, we have expanded globally, doubled headcount over the past year, and this is just the beginning!

This is more than a job. It is an opportunity to help shape how qlub scales as we build high performing, diverse teams around the world.

The Role

We’re seeking a dynamic and experienced Senior Operations Manager/ Operations Manager to lead and optimize Qlub’s operational processes across Hong Kong. You will be responsible for ensuring smooth merchant onboarding, driving operational efficiency, and building scalable systems that support our rapid growth.

This role requires a strong balance of strategic oversight and hands-on execution. You’ll play a pivotal role in shaping Qlub’s expansion, working closely with cross-functional teams and external partners to deliver seamless merchant experiences and empower restaurants to thrive.

What You’ll Be Driving

1. Onboarding & Go-live

• Own the end-to-end go-live process for new merchants, ensuring smooth, timely, and successful activations.

• Continuously refine and scale onboarding workflows to improve efficiency and consistency.

• Act as the central coordinator between sales, product, and external partners to deliver a seamless merchant experience.

• Drive merchant adoption by designing engagement strategies and supporting rollout initiatives.

1. Performance tracking & reporting

• Build and maintain tracking for key metrics, including adoption, time-to-go-live, and merchant activation rates.

• Develop and optimize dashboards to provide visibility into operational performance.

• Benchmark performance across markets and recommend improvements based on insights

1. Performance improvement and standardization

• Identify bottlenecks and design process enhancements to shorten activation cycles and improve merchant experience.

• Establish best practices and standard operating procedures (SOPs) to ensure consistency across regions

• Oversee migration and integration projects, coordinating cross-functional teams to minimize disruption.

1. Cross-functional Collaboration

• Partner closely with sales, product, engineering, and tech teams to drive customer satisfaction and operational excellence.

• Act as a key liaison to align business functions and ensure effective execution of initiatives.

• Manage ad-hoc projects driven by evolving business priorities, ensuring timely delivery and measurable impact

Qualifications

• Minimum 4 years’ experience in operations, preferably in customer-facing roles; experience in start-ups or zero-to-one environments is an advantage.

• Proven track record of leading and managing operations teams

• Demonstrated willingness to engage directly in operational activities and collaborate with team members to resolve challenges.

• Established history of spearheading projects or initiatives and delivering quantifiable outcomes.

• Strong commitment to achieving exceptional customer satisfaction, supported by excellent communication, negotiation, and change-management abilities to align internal and external stakeholders.

• Proficient in quantitative analysis and data interpretation, translating findings into actionable recommendations that drive business impact.

What we offer

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization

• Drive growth and tailoring of fast-evolving new products and features

• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, “Apply now”