Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Site Reliability Engineer, you'll join the SRE function to ensure our software systems are reliable and highly available: building, shipping, and delivering results from day one. You'll work closely with the technical team and operators to turn frictionless payments into real, dependable growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you'll own

• Build and maintain monitoring, alerting and observability solutions.

• Investigate production incidents using logs, metrics and distributed tracing.

• Build automation and internal tools using Python or Go to eliminate operational toil.

• Improve system reliability through SLO and SLAs and proactive monitoring.

• Lead incident response, RCA and long-term reliability improvements.

• Contribute to AI powered operational tooling and automation.

• Work closely with engineering teams to improve performance, scalability and resilience.

Who you are

• You've done this before in a fast-moving, high-growth environment

• You move fast and make strong decisions with incomplete information

• You take real ownership and think like an operator, not a coordinator

• You're energized by hard problems in payments, hospitality, and customer experience

What you'll need

• Bachelor's degree in IT, Computer Science, Engineering or a related field.

• 2+ years of experience in SRE, App Support, DevOps or L2 / L3 support.

• Programming skills in Python or Go.

• Experience with Grafana, Prometheus, Datadog or similar observability platforms.

• Experience analysing production issues using logs, APIs and tracing tools such as Jaeger / New

• Relic / Sentry / Gray Logs

• Experience with JIRA, CRMs, incident and problem management and ITSM processes.

• Excellent communication skills and fluency in English.

Nice to have

• Experience building AI Bots, LLMs or automation projects.

• Experience building Slack integrations or internal developer tools.

• Familiarity with Kubernetes, Docker, AWS, Linux, Git and CI/CD.

• Experience with RAG, Vector dbs and Embeddings

• Experience supporting fintech, payments or high availability systems.

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally

• The opportunity to solve challenging problems in payments, hospitality, and customer experience

• A fast-moving environment where great ideas quickly become reality

• Close collaboration with experienced operators, builders, and industry experts

• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally
  

Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now.